POSITION SUMMARY

The Central Scheduler is a key position that ensures the efficiency and smooth operation of our Operations Department.  The Central Scheduler manages workforce logistics, creating and maintaining schedules, shift rosters, and time-off requests to ensure optimal staffing levels. They ensure compliance with labor laws, minimize scheduling conflicts, communicate changes to staff, and utilize software to streamline operational efficiency. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of the employee scheduling process. The Central Scheduler utilizes specialized software and tools to create and adjust schedules that optimize workforce productivity while minimizing conflicts and downtime. They also monitor attendance, manage requests for time off, and address any last-minute changes or emergencies that may arise, ensuring smooth operation and continuity of services or production. Effective communication and coordination with departmental managers, house supervision, Dispatch, and HR are crucial to align staffing needs with business goals. Through a combination of analytical skills, technological proficiency, and a deep understanding of human resource principles, the Central Scheduler significantly contributes to operational efficiency, employee satisfaction, and overall organizational success.  

DUTIES & RESPONSIBILITIES

1. Create, publish, and maintain weekly/monthly employee schedules, ensuring 24/7 coverage.
2. Responsible for daily shift planning, adjust deployment schedules based on scheduled staff and call-ins, and ensure maximum deployment of resources.  Manage and timely notify employees of last-minute changes, call-ins, shift swaps, adjustments, and emergency staffing needs.  
3. Align staffing levels with deployment demands, staffing needs, and/or volume.  
4. Process vacation requests, sick time, and personal time-off (PTO), ensuring adequate staffing during absences.
5. Monitor hours to prevent excessive overtime and ensure compliance with labor regulations. Track key metrics, such as sick time, input data, generate reports, and maintain accuracy in scheduling software systems.  
6. Ensure all PTO, trade requests, and other scheduled adjustments are recorded accurately on the daily schedule and effectively communicated to House Supervision, Dispatch, and/or Department Managers.
7. Monitor daily employee punches for discrepancies.  Resolve punch time discrepancies and appropriately communicate the resolutions to HR and the employee.
8. Collaborate with Education and Operations to adjust the schedule, as needed, for employee training, events, or other details.
9. Monitor the schedule to ensure that employees are scheduled and assigned shifts based on their appropriate qualifications.
10. Prepare and submit various reports as directed or requested.
11. Represents the integrity, philosophy, and company values, including company policies and procedures, in a positive manner both internally and externally.
12. Performs all other duties as assigned or requested.

JOB RESPONSIBILITIES RELATED TO PATIENT PRIVACY (HIPAA)

1. The employee is expected to protect the privacy of all patient information in accordance with the company's privacy policies, procedures, and practices, as required by federal (and state) law, and in accordance with general principles of professionalism as a health care provider.  Failure to comply with the company's policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment or of membership or association with Patriot Ambulance Service.
2. The employee may access protected health information and other patient information only to the extent that is necessary to complete their job duties.  The employee may only share such information with those who have a need to know specific patient information necessary to complete their job responsibilities related to treatment, payment, or other company operations.
3. The employee is encouraged and expected to report, without the threat of retaliation, and concerns, incidents, or issues regarding the company's policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Privacy Officer.
4. The employee is expected to actively participate in mandatory company privacy training and is required to communicate privacy policy information to coworkers, students, patients, and other in accordance with company policy.

QUALIFICATIONS

1. High School Diploma, Home School Equivalency, or General Education Diploma (GED).  Associate's Degree or higher is preferred.
2. Prior experience in sales, scheduling, human resources, or other comparable industries. 
3. Must have strong operational knowledge of computers, software applications, and office apps.  
4. Strong social, creative, and organizational skills.
5. Ability to communicate effectively with diverse populations. Strong public speaking skills are required.
6. Must possess strong time-management, organizational, and communication skills.
7. Must possess the ability to build rapport and facilitate positive interactions with employees.
8. Background check must be clear of a felony conviction.
9. Must possess strong skills in conflict resolution and rational decision-making.
10. Current employees must be in good standing.